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10 commandments of ITඞ

  1. You are replaceable at work, but you are not replaceable at home
  2. Users lie
  3. Fridays are read-only
  4. Under-promise, over-deliver
  5. Test your backups
  6. Poor planning on a user's part does not constitute an emergency on ours
  7. Cover your ass; if you think it's going to be a disaster, get it in writing
  8. It's always DNS
  9. Are you certain it is plugged in?
  10. Reboot; if it still doesn't work, reboot again.